Customer Systems

The cornerstone of any utility is the financial and customer/member care system. As data becomes more readily available and more reliable, utilities must ensure the current system keeps up. Many clients come to PSE asking “Am I using my system efficiently and effectively?” and “Where do I go from here?”

With any new system comes challenges related to integration, implementation, and functionality. Utilities must understand the full power of the new system in order to maximize its use: “How will these new systems help me with work or service orders?” “How will this help our customers/members better understand their bill, their payment options, and increase satisfaction?” “What will my new business processes and workflow look like?” PSE is here to help answer these questions.

Our team provides the following services:

  • Process and risk/reward for upgrading or changing systems
  • Technology strategy planning
  • Procurement
  • Integration design, including identifying which systems should be interconnected and the information/data to be shared
  • Implementation support and project management

Our Customer Systems Experts

No Experts available at this time

Sign Up For Emails