Contracts & Policies

Policy Reviews

Tariffs, rules, and regulations define acceptable practices and standards from both an internal operations and an external customer service perspective. Examples include policies for line extensions, connection charges, distributed generation, deposits, disconnect/reconnect, and meter testing. Our team develops and reviews policies to ensure alignment with actual practice and compliance with state laws and regulations while considering your unique situation.

Key Account Support

Managing key accounts can be a challenge, especially when it falls on those that have other responsibilities. We can support your efforts to establish valuable and trusted relationships with your key accounts. Whether as a resource for the utility or a key account, our broad technical expertise can help deliver the best outcome.

We offer the following services:

• Bill review, explanation, and optimization
• Facilitation of utility and customer meetings
• Onsite electric facility design, schematics, and costing
• Power quality assessments
• Onsite control panel design, build, install, and programming
• Customer point-of-contact for all operation and billing questions

Contract Development and Rate Negotiations

Our team helps utilities pursue and acquire large loads such as data centers, ethanol plants, distribution centers, agriculture processing facilities, and manufacturing plants. Large electric users have unique characteristics and needs, and it is important to structure contracts and rates with terms and conditions that balance risk mitigation and creates an environment conducive to economic development.