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Outage Management Systems

An Outage Management System (OMS) provides the capability to efficiently identify and resolve outages and generate and report valuable historical information. It also helps the utility inform the customer of the outage situation and restoration status rather than the customer informing the utility. An OMS typically works in conjunction with a call handling system typically referred to as an Interactive Voice Response (IVR) system.

Today, with the increasing requirements on utilities to track and report outages accurately, an OMS becomes a valuable if not absolutely necessary tool. Functions that an OMS may support include accurate time stamping of outages and restoration by customer, crew tracking, predicting of outage causes, generating information of interest to customers, creating call-back lists, and reports for management and regulatory reasons.

PSE has experience helping utilities design, specify, and implement Outage Management Systems. We know the vendors, the functional requirements, and the integration issues. In addition, PSE has staff that is active in addressing reliability reporting issues including helping utilities contribute to and respond to regulatory or legislative requirements in this area.

Services PSE can provide include:
  • Develop the business case for a new or enhanced OMS.
  • Pre-screen possible bidders.
  • Develop procurement specifications and a complete Request for Proposal (RFP) including terms and conditions.
  • Participate in vendor evaluations and scoring.
  • Seek technical and business clarifications with vendors and contribute to or lead contract development.
  • Support detailed design during system staging.
  • Provide hands-on system configuration and integration services (e.g., databases and interfaces).
  • Support system functional and performance testing.
  • Provide training to utility staff to assure proper use of the outage system to get the intended results.
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