 | |
| | | Customer & Financial Information System (CIS & FIS) |
| Too often the workhorse applications of utilities - the Customer and Financial Information Systems (CIS and FIS) are overlooked and underappreciated. Many utilities are faced with outdated technology on unsupported hardware, complex customizations, lackluster vendor support and memories of difficult or rushed previous conversions, undelivered promises and insufficient training. Upgrading or purchasing a new CIS and/or FIS is many times seen as a high-risk venture. But it needn’t be.
New CIS and FIS systems can provide improved member/customer support, web payments and inquiry support, faster and more accurate billing, and improved productivity with better workflow processes and increased customer satisfaction. In addition, they have become much easier to use, boosting productivity and employee satisfaction.
Power System Engineering, Inc. (PSE) will work with your staff to analyze needs, explore technologies, review previous work to date, facilitate communications, track the schedule, and communicate with all stakeholders. We can maximize the use of your internal skills and build upon existing expertise to properly define requirements, effectively evaluate the alternatives, select an appropriate solution, and successfully implement that solution.
PSE does not provide the same solution for each utility. Instead, PSE helps the utility select the vendors that best meet their operational needs, implementation schedules, integration with other key utility systems, and budget constraints.
The experienced team at PSE can assist your utility with our:
|
|
|
|
- Understanding of the conversion process required to upgrade or change CIS/FIS vendors.
- Understanding of GIS and OMS technologies, including data integrity issues and support.
- Understanding of MultiSpeak integration methodology.
- Utility process knowledge expertise.
- Years of experience in utility technology vendor selection.
- Specific expertise with vendor functionality and capability to provide insights that are often missed by many utilities.
- Professional engineering expertise complimented by financial/business expertise with economists and MBA’s on our project team.
- Project management skills.
|
|
|
|
|
| |
|
|
|
| |
